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Key points
- This is operational guidance for clinics, not a substitute for legal advice.
- Patients should be told when recording, transcription, or AI-assisted drafting is used.
- Clinics should offer a non-recorded workflow where required or where a patient declines.
Short verbal script
Suggested script: I use Miraa to record and transcribe parts of this consultation. Miraa uses AI-assisted transcription and drafting. The recording is transcribed in Australia; on some devices the live text you see on screen is handled by the device's own speech recognition, which may process it overseas. I review and edit every draft before it goes into your record. Is that okay with you?
If the patient says no: That is completely fine. I will continue without recording and will document the consultation manually.
Waiting room or intake notice
Suggested notice: Our clinic may use Miraa to record and transcribe consultations and to prepare AI-assisted draft notes or correspondence. Recorded consultations are transcribed in Australia and there is no overseas fallback. On some devices and browsers the live transcript shown on screen is produced by the device's or browser's own speech recognition, which may process that audio overseas. Your clinician reviews every draft before it is added to your record or sent. You can ask your clinician not to use recording, transcription, or AI-assisted processing for your consultation.
Clinics should adapt this notice to their jurisdiction, patient population, practice policy, professional obligations, and any interpreter or accessibility needs.
Consent record
Clinics should record whether consent is granted, pending, refused, or withdrawn, and should record the date and context where appropriate. Consent should be easy for staff to check before recording starts.
If consent is withdrawn during a consultation, staff should stop recording, document the withdrawal according to clinic policy, and decide whether existing captured material should be deleted, retained, or handled another way based on legal and clinical obligations.
Minimum patient explanation
Patients should understand that Miraa may capture audio, create a transcript, use AI-assisted services to draft clinical notes or correspondence, may involve service providers outside Australia for the live on-screen preview on some devices and for SMS sent to patients, and store workflow records for the clinic. They should also understand that the clinician remains responsible for reviewing the output.
Patients should be told how to ask questions or raise privacy concerns, normally through the clinic first and then to privacy@miraahealth.com where the concern relates to Miraa's handling of information.
Clinic governance
Clinics should train staff on when to ask for consent, what to say, how to handle refusal, how to handle sensitive consultations, and when recording should be disabled entirely.
Clinics should avoid recording where it would be inappropriate, unsafe, unlawful, inconsistent with patient preference, or outside clinic policy.